Frequently asked questions
PMA General Questions
How long has Property Management of Andover been in the business of property management and maintenance?
How many employees work at PMA?
Is personnel turnover a concern at PMA?
Personnel turnover is not a concern, as employee range of service at PMA exceeds 20 years for several employees.
How would our condominium community benefit from this lack of turnover at PMA?
Our teamwork program and expansive knowledge of condominium management through experience and long term relationships is beneficial to your condominium community. Management personnel turnover leads to a loss of information and the Board’s need to train managers. Our lack of turnover has contributed greatly towards the success of our teamwork approach of professional management.
How many communities does PMA manage?
As of May 2016, PMA manages 44 condominium communities.
Is there a size restriction on the communities managed by PMA?
PMA manages condominiums that range in size from 10 homes to 300 homes. There is no size restriction on communities that we manage.
Are rules enforced?
Rule and regulation enforcement is important for the upkeep and appearance of a community. They are consistently enforced in conjunction with the plan set by the governing board members.
When a caller contacts PMA, will he or she hear an automated message?
No, a person answers the phone from 8:00am-4:30pm, excluding lunch.
What automated services are offered by PMA?
Does PMA have a website?
Yes, the website is accessible through http://www.pmandover.com/ or http://www.propertymanagementofandover.com/
What services does the PMA website offer?
How does PMA manage transitions from prior management?
PMA Owner
Who is the founder of PMA?
Jim Toscano is the founder and owner of PMA.
What designations does Jim Toscano hold?
Jim Toscano holds the PCAM designation, which stands for Professional Community Association Manager, the highest and most difficult designation available from the Community Association Institute (CAI).
What is the Community Association Institute (CAI)?
CAI is the professional organization that provides courses and educational standards for its member’s designation. CAI is a nation-wide support organization that offers community associations substantial leadership in the operation of homeowner associations.
Is Jim Toscano active in “hands on” real estate management?
Yes, Jim Toscano still manages communities that he has managed since their inception.
Fees
Does PMA charge a project supervision fee?
How often does the management fee increase?
Management fees will not increase for a minimum of two years.
How large are the increases when they are due?
Increases average 3-5 percent every 2-3 years. They depend on service levels desired by the communities.
Property Managers
Does PMA offer full and partial management programs?
What is the role of property managers?