Question 1

How long has Property Management of Andover been in the business of property management and maintenance?

Accepted Answer

Established in 1986, we’ve been in the business for 38 years and counting.

Question 2

How many employees work at PMA?

Accepted Answer

There are 21 employees at PMA, including professional management, support staff, and
maintenance personnel.

Question 3

Is personnel turnover a concern at PMA?

Accepted Answer

Personnel turnover is not a concern, as employee range of service at PMA exceeds 36 years for several employees.

Question 4

How would our condominium community benefit from this lack of turnover at PMA?

Accepted Answer

Our teamwork program and expansive knowledge of condominium management through experience and long-term relationships is beneficial to your condominium community. Management personnel turnover leads to a loss of information and the Board’s need to train managers. Our lack of turnover has contributed greatly towards the success of our teamwork approach of professional management.

Question 5

How many communities does PMA manage?

Accepted Answer

As of May 2024, PMA manages 41 condominium communities.

Question 6

Is there a size restriction on the communities managed by PMA?

Accepted Answer

PMA manages residential condominium communities and office park and that range in size from 24 homes/suites to 300 homes. There is a size restriction on communities that we manage.

Question 7

Are rules enforced?

Accepted Answer

Rule and regulation enforcement is important for the upkeep and appearance of a community. They are consistently enforced in conjunction with the plan set by the governing board members.

Question 8

When a caller contacts PMA, will he or she hear an automated message?"

Accepted Answer

No, a person answers the phone from 9:00am-4:00pm, excluding lunch.

Question 9

What automated services are offered by PMA?

Accepted Answer

Automated services are:
- Voice mail for the convenience of leaving messages after speaking with a receptionist
- "Call blast" system that sends automated phone messages out to owners/residents
- I-Mail which is a service to communicate by mass e-mail
- Automated work order and internal tracking
- Electronic drafting of condominium fees
- Check scanning for fast depositing
- Digital website forms for quick on-line completion

Question 10

Does PMA have a website?

Accepted Answer

Yes, the website is accessible through http://www.pmandover.com/ or http://www.propertymanagementofandover.com/

Question 11

What services does the PMA website offer?

Accepted Answer

- Management services
- Condominium fee payment options
- Useful forms for a variety of purposes
- Work order requests for owners
- Personal financial information
- Communication
- Insurance information
- Digital forms

Question 12

How does PMA manage transitions from prior management?

Accepted Answer

The staff follows a transition program procedure designed to guarantee the smooth flow of records and knowledge related to your association from the former management/developer to PMA. The transition is transparent to owners and service provider and uneventful. Owners and board members are updated as the transition process occurs.

Question 13

Does PMA have a maintenance staff?

Accepted Answer

Yes, PMA has 4 carpenters, 2 light maintenance men and 1 master plumber on staff. PMA also have
a maintenance superintendent that oversees the staff and multiple sub-contractors.

Question 14

Does PMA manage rentals?

Accepted Answer

PMA does not manage rentals or provide rental services.

Question 15

Why do we enjoy Property Management?

Accepted Answer

Property Management is enjoyable to us because, of the satisfaction we feel when assisting people with their concerns, and while watching our communities succeed in many ways.

Property Management

of Andover

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